Cancellation Policy

The safety of event attendees is our number one priority. SMG is closely monitoring the Coronavirus developments and will take immediate action where needed with guidance from the Center for Disease Control, World Health Organization, and local authorities.
We will provide full refunds if a company places a travel ban and you are unable to attend because of that (with supporting documentation for said travel ban). Aside from that, our standard cancellation policy remains as posted below:
Things happen. We understand. Here’s how cancellations work:
If you cancel more than 30-days prior to the start of the event, you’ll get a full refund of the amount paid.
If you cancel less than 30 days, but more than 7 days prior to the start of the event, you’ll receive a refund of the amount paid, less a 50% Cancellation Fee. This offsets the processing fees we incur when you cancel and helps us avoid raising registration prices.
Within 7-days of the start of the event, you cannot cancel your registration and we will not provide a refund of the registration fees paid (regardless of whether or not you attend). You may, however, transfer your registration to a colleague at any time, at no charge.

The Innovation Pass is non-refundable.

To modify or cancel your registration (and get your refund, if applicable), please click here to login to the registration system and update your registration.
If you’re entitled to a refund, the amount refunded will be based on the fees paid for the registration(s) you cancel and will be refunded to your original payment method – we don’t issue checks for refunds.
These cancellation terms apply regardless of the reason that you cancel (even if you unfortunately need to cancel for personal reasons, weather conditions or other work-related issues that are out of your control.)
Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.
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